Customer Care Policy
SHIPPING POLICY
It is the policy of M&W Soaps to provide our customers with the highest level of customer service. We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service.
We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.
To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:
​
-
We will always be professional and courteous when interacting with our customers.
-
We will promptly respond to all customer inquiries and requests.
-
We will keep our customers informed of any changes or updates that may affect them.
-
We will take the time to understand our customers’ needs and expectations.
-
We will do everything we can to exceed our customers’ expectations.
​​
If you have any questions or concerns about our customer service policy, please contact us at kwark@ymail.com.
​
M&W Soaps
- Kendra Wark
RETURN & EXCHANGE POLICY
I’m a return policy section. I’m a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.
I'm the second paragraph in your Return & Exchange policy. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.