TERMS & CONDITIONS
It is the policy of M&W Soaps to provide our customers with the highest level of customer service. We are committed to exceeding our customers’ expectations by providing them with timely,
professional, and courteous service.
We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust,
respect, and confidence. To ensure that we provide the best possible service to our
customers, we have developed the following customer service guidelines:
• We will always be professional and courteous when interacting with our customers.
• We will promptly respond to all customer inquiries and requests.
• We will keep our customers informed of any changes or updates that may affect them.
• We will take the time to understand our customers’ needs and expectations.
• We will do everything we can to exceed our customers’ expectations.
If you have any questions or concerns about our customer service
policy, please contact us at firstname.lastname@example.org.
RETURN AND REFUND POLICY
Thank you for purchasing our products at the M&W Soaps website.
Our return and refund policy includes an in-house credit for any items that are needing to be returned, but under certain conditions. We invite you to take the time to read the return and refund conditions stated below, in order to see what conditions apply to your situation while following the correct process.
If you are unhappy with the items you have purchased from “The Little Moo” please let us know. Our return and refund policy gives you 30 days to retain an in-store credit or exchange a product with a valid receipt. After the 30 day timeframe of purchase, we can not offer a refund or exchange. We encourage our customers to try the product within the first 30 days of purchase to make sure it meets your needs.
To be eligible for in-store credit or exchange the product purchased must be returned in the original, unmarked packaging, including any accessories, labels, free gifts, manuals, bonus items that may have been part of the product when purchased. If the product is returned unopened in it’s original packaging, a full in-store credit or exchange will be issued based on the original method of payment. If the following conditions apply, a full in-store credit or exchange may be partially granted or not at all.
- Obvious damage to the product after purchase.
- Obvious use or missing parts to the original product of purchase.
- Return of product after the 30 day timeframe of return and refund policy process
Credit / Debit Cards